We want you to feel confident using OFFICIO. If something doesn't work for you, here's how refunds work for each service.
Forms — Per-Use Documents
Before download: Full refund, no questions asked. Payment is only charged when you download the generated document.
After download: No refund, as the digital document has been delivered. If the document contains an error due to our system (not user input), contact us for a replacement or refund.
DONE — AI Employee Subscription
Within 30 days of first payment: Full refund, no questions asked. Simply email us.
After 30 days: No refund for the current billing cycle. You retain access until the end of the period. Cancel anytime to stop future charges.
Renewal charges: If you forget to cancel and are charged for a renewal, contact us within 7 days for a refund of that charge.
How to Request a Refund
- Email support@officio.kr with subject: "Refund Request"
- Include your email address and order/transaction ID (from your Paddle receipt)
- Briefly describe the reason (optional but helpful)
- We will process your refund within 3–5 business days
Refunds are processed through Paddle, our payment processor. The refund will appear on your original payment method.
Non-Refundable Items
- Documents already downloaded (Forms)
- DONE subscription months already used (beyond 30-day window)
- Card service (free — no charge)
Need a refund or have a question?
support@officio.kr